Ordering and Payment
Safe and Secure
Protecting your personal information is something we take very seriously. In our checkout process, we use Secure Socket Layering (SSL), which is the industry standard for encrypting data. This ensures the safety and security of your online orders with us. When the URL on your address bar changes from “http” to “https”, the “s” indicates you are in an area secured by SSL. At times, a window may pop up, indicating that you’re about to enter a secure area. You may also be able to identify an area is secured if you see a solid key icon or a padlock at the bottom of your browser window.
Cornelia Guest collects your name, address, phone number and e-mail address, plus the name and address of the shipping recipient, over SSL, and stores that data for the purposes of fulfilling orders and contacting you with regard to your purchases. Your credit card number, expiration date and CVV code are posted directly to our payment gateway (Authorize.net) via SSL, without passing through our local server beforehand.
Payment Methods and Options
We gladly accept Visa, MasterCard, Discover, and American Express.
Sales tax is applicable on orders shipped to addresses in the state of New York. Certain counties and cities levy an additional sales tax (see below for more details). State laws require us to charge tax on the full amount of any order. Because shipping and handling fees are considered part of the product, by law, these charges must be included when sales tax is calculated.
NY Sales Tax is 4%. Add 4.875% to orders in New York City (all 5 boroughs) and 4.625% for orders to Nassau and Suffolk county.
Once you’ve selected the items you’re interested in buying, click the “checkout” button in your shopping cart.
Review the items and quantities in your shopping cart. Enter a coupon code, if you have one. Click “Continue”.
Specify shipping location. Click “Calculate Costs”.
Select shipping rate. Click “Continue”.
Enter all pertinent billing and account information. When ready, click on purchase. Your card will be charged upon checkout and you’ll receive confirmation e-mail shortly after.
We try to process and ship your orders in a timely and efficient manner. Most orders are fully processed and prepared for shipment within 2 to 3 business days. After processing, we will notify you via e-mail with appropriate tracking information. If an item is out of stock or cannot be shipped within the normal timeframe, we will notify you directly.
Please add “firstname.lastname@example.org” to your address book to ensure your e-mail messages are not blocked by e-mail filters.
Please note: customers are responsible for any duty fees incurred when shipping abroad.
Our system is set up to get orders out in a timely and efficient manner. So please be sure to review your shopping cart. As soon as you’ve submitted an order, the order begins to process and you cannot cancel or make any changes. Once your order arrives, you can return any item by following the instructions listed in our Return Policy. If an item has been received in error, please reach out to us at email@example.com.